DELIVERY TIMES AND PLACES:

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An estimate of the delivery time is informed to you on the product page in the field "Calculate the estimated shipping and delivery time for your Region", considering only one unit to be purchased.

In the cart, for each item included in the order, the deadline is again informed, which may have varied due to a greater number of units of the product (greater weight and volume on delivery). For orders with more than one item, there may be different delivery times, depending on availability in our stock. In this case, delivery will be made partially.

In any event, the term begins to apply only after your order has been approved.

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TERMS AND CONDITIONS OF USE:

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The Hazzi Company website, registered with the CNPJ/MF under number 34.479.077/0001-08, a company headquartered at Rua Luiz Silveira 88, Ibiti do Paço – Sorocaba – SP, with the search for streetwear pieces, provides the service for the sale of various products and services over the Internet, and its commitment to seeking quality and safety in all operations carried out through our Platform is certain.

 

In this way, we have developed these Terms and Conditions of Use (“Terms”) so that you, consumer (“Customer”) and seller (“Shopkeeper”) (“User”, jointly) are aware of the general conditions that must be observed when using said Platform, both for the sale and purchase of products.

 

OBJECT AND BINDING:

 

These Terms are intended to regulate access to and use of the Hazzi Company Platform, establishing the rights and obligations of Users.

Like the Platform, these Terms are subject to continuous improvement, in order to better meet the User's needs. Thus, the User acknowledges and understands that these Terms may be modified at any time, provided that there is no legal prohibition to do so, and it is his sole and exclusive responsibility to check them frequently.

 

PRIVACY POLICY:

 

Hazzi Company is concerned with the privacy of its Users and is committed to preserving it. It is through this Privacy Policy (“Policy”) of the Platform that we will explain how we treat your personal data and what we will do to respect its integrity.

 

From time to time, we may develop new services or offer additional services. If the introduction of these new Services results in any change in the way we collect or treat the User's personal data, we will provide more information, terms or additional policies. Unless otherwise specified, whenever we introduce these new services or additional features, they will be subject to this Policy.

We hope that this Policy helps the User to understand our commitments regarding their privacy. For information on how to contact us, in case of any questions or concerns, the User can CONTACT US VIA EMAIL, If the User does not want their personal data to be processed, especially when these are necessary for the provision of the Services, may choose not to use the Platform.

If you no longer wish to receive promotional or marketing communications from us via email, please click on the unsubscribe link located in any email sent by Hazzi Company.
If for some reason you are unable to unsubscribe via the link in the marketing email and do not wish to receive promotional or branded emails, please contact our support team.
 

SECURITY POLICY:

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Is it safe to enter my debit or credit card number on the Hazzi Company platform?

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On the HAZZI COMAPNY website, all transactions carried out on our website are 100% safe and protected by the SSL (Secure Socket Layer) system. Credit card data is not stored in our database, as all transactions are carried out online directly in the systems of credit operators. Your registration data is also confidential.
Rest assured, here you are in a safe environment.

 

Watch out for fake emails:

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Our team does not send emails with executable files or links that are not from HAZZI COMPANY itself.
E-mails sent by HAZZI COMPANY always direct to the website address WWW.HAZZISTORE.COM.BR; (may have some variations at the end of the URL)

We only send emails with order information and store promotions. If you suspect the origin of an email, please contact us immediately through Whatsapp, DURING BUSINESS HOURS

• Monday to Friday: 09:00h to 18:00h

• Saturdays: 09:00h to 16:00h

• Sundays: 09:00h to 14:00h

• Holidays: 09:00h to 14:00h

 

Is shopping on the site safe?

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Here at HAZZI COMPANY all information provided by our customers is confidential. Your personal data are fully protected and will only be disclosed in case of judicial request. We are concerned with all the details that involve the privacy of your purchase and we have procedures and tools that guarantee your security.

Armored Site

HAZZI COMPANY's website also has the Hacker Safe certification of Armored Site, the largest security system in the world that protects confidential information from e-consumers in more than 45 countries. The Site Blindado seal is visible only if the site is certified by the strictest international security standards.
HAZZI COMPANY browses 100% in url "https" instead of "http", which means that you are using a website that has a digital certificate that guarantees the identity of the server and that all data that travels on the network is encrypted.

 

EXCHANGES AND RETURNS:

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How to exchange a damaged product?

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If the product purchased in our Virtual Store is out of quality standards, contact our call center through our online chat, e-mail,
We will assess the situation and schedule the removal of the damaged material together with the delivery of a new product.

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I received a product different from the one purchased, what should I do?

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If your order arrived with different products than the one purchased, contact our Call Center immediately via online chat, email, Our products may change according to seasonality.

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The product has arrived, but the accessory is missing, what should I do?

Never receive orders with tampered packaging.  
If your order is missing a complement or accessory, check whether the packaging seal has been broken and check the items described on your Invoice. Many complements, due to their reduced size, are attached to the bottom of the box, wrapped in bubble wrap, to avoid handling problems. If any item is found to be missing from the order, you must contact the Online Service as soon as possible.  

We will send the missing item and, if it is out of stock, you can replace it with another item of the same value or with a purchase voucher.

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DELIVERIES:

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What will be the delivery time for my order?
 

You can choose the date and delivery period on the product's more detail screen, and also in the shopping cart.
As?
For the delivery to be carried out on the chosen date, it is necessary that we have confirmation of payment of your order by the Financial Institution, after confirmation of your registration data within the deadline for delivery in the period.
Delivery times for orders are up to 3 hours (three hours) after payment confirmation.

For day and time or personalized schedule, contact the online service via whatsapp.

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If there is no one on site to receive my order, what happens?

It is essential that at the requested address there is someone to receive the order and sign the proof of delivery.
In commercial locations or condominiums with gatehouses/receptions, delivery may be made to third parties (doormen, receptionists, secretaries and other duly identified employees).

Important!
In the absence of the recipient or third parties able to receive, the transport company is authorized to locate the nearest neighbor, who may be responsible for delivering the product. If there is no person responsible, the order will be returned to our base and there will be a new freight charge for the reshipment, which will be scheduled according to the customer's request and service availability for the location.

 

What types and delivery periods are available?

Consult Customer Service.
 

Do I receive any delivery confirmation for my order?

Yes! For all orders we carry out the delivery confirmation through the email registered by the customer.
 

Can I change the delivery address?

Changing the delivery address can only be done before completing your order.
After completing your order, it is no longer possible to change the delivery address. For more information, contact the Online Service.

What are the payment methods on the credit card?

At HAZZI COMPANY you can pay in up to 3 interest-free installments with your credit card through PagSeguro, Mercado Pago.
 

How do I cancel my order?

The customer who buys in the Virtual Store has a period of 7 consecutive days, after receiving the product, to return it and request a reversal or coupon in the total amount of the purchase (art. 49, DCD).
The product must be sent in its original packaging, without any type of damage, accompanied by its respective Invoice. The product that does not meet the conditions required above will not be accepted as a return and will automatically be sent to the address of origin. Under these conditions, HAZZI COMPANY reserves the right to charge the freight.
Returns due to regret are only valid for products purchased on the Online Store.
Credit Card: In purchases with a credit card, the card company will be notified and the reversal will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The refund period depends on the card issuer.
Bank slip or bank transfer, the refund will be made via bank deposit, within 10 (ten) business days, only in the current account of the buyer who must be the holder. It is necessary that the CPF of the holder of the current account is the same as that contained in the order (client CPF).
The cancellation request must be requested by the holder of the purchase through the Online Service
 

I can't use my gift card, what do I do?

First check that the alphanumeric sequence was typed correctly. Check if the validity of your (voucher/coupon) is active.
If you have any questions, please contact the Online Service

 

I received a promotion and I am not getting the discount. How do I do?

First check if the promotion is in force, access the website through the link or with the code informed by the promotion.
We remind you that the promotions are not accumulative, in case of doubts, contact Customer Service

How do I use my gift card?

To use it, just choose the product, click on buy, when you reach the shopping cart you will have an optional field, indicated for typing your gift certificate or promotional code.

Can the Gift Card or Discount Coupon be used on how many purchases?

The Voucher can only be used in a single purchase and cannot be combined with other vouchers. If you do not use the full amount, there is no refund of the difference. 

If you make a purchase with an amount greater than (voucher/coupon) the difference can be paid through one of the payment methods available on our website (credit or debit card, transfers or bank slip). If the value (voucher/coupon) is less than the amount of your purchase, it is still necessary to choose one of the payment methods (bank transfer or bank slip), so that our system can complete your order, remembering that no additional payment will be charged and there will also be no refund of the difference.